<?xml version="1.0" encoding="us-ascii"?><!--

 File Layout: RSS.criteria.criteriavalue.rows.xml --><rss version="2.0"><channel><title>SpeechTechMag RSS Feeds : Features </title><link>https://www.speechtechmag.com/</link><description>RSS feeds from SpeechTechMag.com.</description><copyright>All Content Copyright 1998-2026, Speech Technology Magazine, a Division of Information Today Inc.</copyright><ttl>60</ttl><image><title>SpeechTechMag RSS Feeds : Features </title><url> https://s3.amazonaws.com/itipix.com/SpeechTech/STM-Social-2019.jpg</url><link>https://www.speechtechmag.com</link></image><item><title>Sentiment Analysis Moves into Voice Interactions</title><pubDate>Thu, 06 Mar 2025 00:00:00 GMT</pubDate><link>https://www.speechtechmag.com/Articles/ReadArticle.aspx?ArticleID=168336</link><guid>https://www.speechtechmag.com/Articles/ReadArticle.aspx?ArticleID=168336</guid><description>Advances in AI make sentiment analysis a viable tool for conversational insights.</description></item><item><title>AI Teaches Avatars How to Talk</title><pubDate>Thu, 06 Mar 2025 00:00:00 GMT</pubDate><link>https://www.speechtechmag.com/Articles/ReadArticle.aspx?ArticleID=168339</link><guid>https://www.speechtechmag.com/Articles/ReadArticle.aspx?ArticleID=168339</guid><description>Lip sync solutions increase immersion and drive user engagement.</description></item><item><title>Succeeding in the Battle Against Deepfakes</title><pubDate>Wed, 05 Feb 2025 00:00:00 GMT</pubDate><link>https://www.speechtechmag.com/Articles/ReadArticle.aspx?ArticleID=167873</link><guid>https://www.speechtechmag.com/Articles/ReadArticle.aspx?ArticleID=167873</guid><description>New AI tech is helping detect voice and video fraud attempts.</description></item><item><title>AI Is Rapidly Automating Audio Content Generation</title><pubDate>Wed, 05 Feb 2025 00:00:00 GMT</pubDate><link>https://www.speechtechmag.com/Articles/ReadArticle.aspx?ArticleID=167877</link><guid>https://www.speechtechmag.com/Articles/ReadArticle.aspx?ArticleID=167877</guid><description>New solutions lower costs and improve voice quality.</description></item><item><title>Voice Is Poised to Take a Quantum Leap</title><pubDate>Tue, 05 Nov 2024 00:00:00 GMT</pubDate><link>https://www.speechtechmag.com/Articles/ReadArticle.aspx?ArticleID=166696</link><guid>https://www.speechtechmag.com/Articles/ReadArticle.aspx?ArticleID=166696</guid><description>Exploring quantum computing's expected impact on the speech technology market.</description></item><item><title>Eliminate Ambient Noise to Make Speech Recognition More Accurate</title><pubDate>Tue, 05 Nov 2024 00:00:00 GMT</pubDate><link>https://www.speechtechmag.com/Articles/ReadArticle.aspx?ArticleID=166697</link><guid>https://www.speechtechmag.com/Articles/ReadArticle.aspx?ArticleID=166697</guid><description>Technology is improving speech's ability to hear what is necessary. </description></item><item><title>The Top Speech Technologies and Vendors: The 2024 Speech Industry Awards</title><pubDate>Tue, 24 Sep 2024 00:00:00 GMT</pubDate><link>https://www.speechtechmag.com/Articles/ReadArticle.aspx?ArticleID=165903</link><guid>https://www.speechtechmag.com/Articles/ReadArticle.aspx?ArticleID=165903</guid><description>Artificial intelligence is now integral to speech technology, a fact reflected by our winning vendors.</description></item><item><title>2024 Speech Industry Award Winner: aiOla Speaks Your Business? Unique Language</title><pubDate>Tue, 24 Sep 2024 00:00:00 GMT</pubDate><link>https://www.speechtechmag.com/Articles/ReadArticle.aspx?ArticleID=165905</link><guid>https://www.speechtechmag.com/Articles/ReadArticle.aspx?ArticleID=165905</guid><description>Speech technologies have typically had a hard time understanding jargon, abbreviations, and acronyms, but Israeli startup aiOla is changing all that.</description></item><item><title>2024 Speech Industry Award Winner: Capacity Deepens Voice and Contact Center Capabilities with Acquisitions</title><pubDate>Tue, 24 Sep 2024 00:00:00 GMT</pubDate><link>https://www.speechtechmag.com/Articles/ReadArticle.aspx?ArticleID=165909</link><guid>https://www.speechtechmag.com/Articles/ReadArticle.aspx?ArticleID=165909</guid><description>AI software company Capacity has been on an acquisition spree over the past year or so, grabbing up a number of fairly prominent speech technology vendors to expand its contact center capabilities.</description></item><item><title>2024 Speech Industry Award Winner: ElevenLabs Is Dubbed a Leader in Automatic Speech Translation</title><pubDate>Tue, 24 Sep 2024 00:00:00 GMT</pubDate><link>https://www.speechtechmag.com/Articles/ReadArticle.aspx?ArticleID=165912</link><guid>https://www.speechtechmag.com/Articles/ReadArticle.aspx?ArticleID=165912</guid><description>The company's first product, AI Dubbing, enables users to automatically translate any speech into up to 20 other languages while maintaining the original speakers' voice qualities.</description></item><item><title>2024 Speech Industry Award Winner: Kardome Is Making Cars More Driver-Friendly</title><pubDate>Tue, 24 Sep 2024 00:00:00 GMT</pubDate><link>https://www.speechtechmag.com/Articles/ReadArticle.aspx?ArticleID=165914</link><guid>https://www.speechtechmag.com/Articles/ReadArticle.aspx?ArticleID=165914</guid><description>Cars are becoming better listeners, and one company driving that change is Israeli startup Kardome, whose system can reportedly capture and identify up to six speakers in three seat rows.</description></item><item><title>2024 Speech Industry Award Winner: OpenAI Breaks More Molds with Voice Introductions</title><pubDate>Tue, 24 Sep 2024 00:00:00 GMT</pubDate><link>https://www.speechtechmag.com/Articles/ReadArticle.aspx?ArticleID=165918</link><guid>https://www.speechtechmag.com/Articles/ReadArticle.aspx?ArticleID=165918</guid><description>in yet another groundbreaking move, the San Francisco-based company gave ChatGPT a voice last September.</description></item><item><title>2024 Speech Industry Award Winner: PolyAI Optimizes Conversational AI for Contact Centers</title><pubDate>Tue, 24 Sep 2024 00:00:00 GMT</pubDate><link>https://www.speechtechmag.com/Articles/ReadArticle.aspx?ArticleID=165919</link><guid>https://www.speechtechmag.com/Articles/ReadArticle.aspx?ArticleID=165919</guid><description>PolyAI continues to redefine what's possible with voice-first, artificial intelligence-powered automation in contact centers.</description></item><item><title>2024 Speech Industry Award Winner: Sanas Brings Clarity to Contact Center Interactions</title><pubDate>Tue, 24 Sep 2024 00:00:00 GMT</pubDate><link>https://www.speechtechmag.com/Articles/ReadArticle.aspx?ArticleID=165921</link><guid>https://www.speechtechmag.com/Articles/ReadArticle.aspx?ArticleID=165921</guid><description>Thanks to this Palo Alto, Calif.-based provider of real-time speech understanding technology, agents have a choice in how they're heard and can proudly hold on to their unique voice characteristics.</description></item><item><title>2024 Speech Industry Award Winner: Sonde Health Soars for the Air Force</title><pubDate>Tue, 24 Sep 2024 00:00:00 GMT</pubDate><link>https://www.speechtechmag.com/Articles/ReadArticle.aspx?ArticleID=165926</link><guid>https://www.speechtechmag.com/Articles/ReadArticle.aspx?ArticleID=165926</guid><description>Boston-based Sonde Health has positioned itself as a leader in voice-based health monitoring, and the U.S. military has taken notice.</description></item><item><title>2024 Speech Industry Award Winner: SoundHound Drives Voice AI?s Expansion</title><pubDate>Tue, 24 Sep 2024 00:00:00 GMT</pubDate><link>https://www.speechtechmag.com/Articles/ReadArticle.aspx?ArticleID=165928</link><guid>https://www.speechtechmag.com/Articles/ReadArticle.aspx?ArticleID=165928</guid><description>The company is building toward a vision of a voice commerce ecosystem that enables consumers to access goods and services through natural conversation.</description></item><item><title>2024 Speech Industry Award Winner: Voiceitt Passes Inclusivity Milestones</title><pubDate>Tue, 24 Sep 2024 00:00:00 GMT</pubDate><link>https://www.speechtechmag.com/Articles/ReadArticle.aspx?ArticleID=165929</link><guid>https://www.speechtechmag.com/Articles/ReadArticle.aspx?ArticleID=165929</guid><description>Voiceitt, an Israeli provider of speech recognition for nonstandard speech, seeks to disrupt the voice accessibility market.</description></item><item><title>Speech Analytics Expands Beyond Voice</title><pubDate>Mon, 05 Aug 2024 09:45:00 GMT</pubDate><link>https://www.speechtechmag.com/Articles/ReadArticle.aspx?ArticleID=165213</link><guid>https://www.speechtechmag.com/Articles/ReadArticle.aspx?ArticleID=165213</guid><description>AI innovations mean interaction analytics can provide more actionable insights.</description></item><item><title>Best Practices for Bringing Voice Assistants to Mobile Apps</title><pubDate>Mon, 05 Aug 2024 09:45:00 GMT</pubDate><link>https://www.speechtechmag.com/Articles/ReadArticle.aspx?ArticleID=165214</link><guid>https://www.speechtechmag.com/Articles/ReadArticle.aspx?ArticleID=165214</guid><description>Mobile voice interface development requires a clear objective with a lot of customer insight.</description></item><item><title>2024 Vertical Market Case Studies: Speech Technology in Waste Management</title><pubDate>Wed, 12 Jun 2024 10:00:47 GMT</pubDate><link>https://www.speechtechmag.com/Articles/ReadArticle.aspx?ArticleID=164486</link><guid>https://www.speechtechmag.com/Articles/ReadArticle.aspx?ArticleID=164486</guid><description>Republic Services hauls in employee improvements with speech analytics.</description></item><item><title>2024 Vertical Market Case Studies: Speech Technology in Financial Services</title><pubDate>Wed, 12 Jun 2024 10:00:22 GMT</pubDate><link>https://www.speechtechmag.com/Articles/ReadArticle.aspx?ArticleID=164481</link><guid>https://www.speechtechmag.com/Articles/ReadArticle.aspx?ArticleID=164481</guid><description>Verint Speech Analytics saves money for Premier Bankcard.</description></item><item><title>2024 Vertical Market Case Studies: A Speech Technology Special Report</title><pubDate>Wed, 12 Jun 2024 10:00:00 GMT</pubDate><link>https://www.speechtechmag.com/Articles/ReadArticle.aspx?ArticleID=164472</link><guid>https://www.speechtechmag.com/Articles/ReadArticle.aspx?ArticleID=164472</guid><description>A look at how speech technology solved real-world problems in seven industry sectors.</description></item><item><title>2024 Vertical Market Case Studies: Speech Technology in Legal Services</title><pubDate>Wed, 12 Jun 2024 10:00:00 GMT</pubDate><link>https://www.speechtechmag.com/Articles/ReadArticle.aspx?ArticleID=164474</link><guid>https://www.speechtechmag.com/Articles/ReadArticle.aspx?ArticleID=164474</guid><description>Voice documentation powers Lynch &amp; Lynch's growth.</description></item><item><title>2024 Vertical Market Case Studies: Speech Technology in Healthcare</title><pubDate>Wed, 12 Jun 2024 10:00:00 GMT</pubDate><link>https://www.speechtechmag.com/Articles/ReadArticle.aspx?ArticleID=164482</link><guid>https://www.speechtechmag.com/Articles/ReadArticle.aspx?ArticleID=164482</guid><description>WellSpan Health delivers exceptional provider and patient experience with Nuance DAX Copilot</description></item><item><title>2024 Vertical Market Case Studies: Speech Technology in Hospitality</title><pubDate>Wed, 12 Jun 2024 10:00:00 GMT</pubDate><link>https://www.speechtechmag.com/Articles/ReadArticle.aspx?ArticleID=164483</link><guid>https://www.speechtechmag.com/Articles/ReadArticle.aspx?ArticleID=164483</guid><description>Golden Nugget is handling customer calls with PolyAI virtual assistants.</description></item><item><title>2024 Vertical Market Case Studies: Speech Technology in Warehousing/Distribution</title><pubDate>Wed, 12 Jun 2024 10:00:00 GMT</pubDate><link>https://www.speechtechmag.com/Articles/ReadArticle.aspx?ArticleID=164485</link><guid>https://www.speechtechmag.com/Articles/ReadArticle.aspx?ArticleID=164485</guid><description>Voice brings accuracy and speed to Henry Schein's operations.</description></item><item><title>2024 Vertical Market Case Studies: Speech Technology in Entertainment</title><pubDate>Wed, 12 Jun 2024 10:00:00 GMT</pubDate><link>https://www.speechtechmag.com/Articles/ReadArticle.aspx?ArticleID=164487</link><guid>https://www.speechtechmag.com/Articles/ReadArticle.aspx?ArticleID=164487</guid><description>TrueFan is a true fan of Resemble AI's TTS</description></item><item><title>Tips for Reviewing Voicebot Vulnerability</title><pubDate>Mon, 01 Apr 2024 00:00:00 GMT</pubDate><link>https://www.speechtechmag.com/Articles/ReadArticle.aspx?ArticleID=163360</link><guid>https://www.speechtechmag.com/Articles/ReadArticle.aspx?ArticleID=163360</guid><description>How companies can help users feel safe by better securing voice assistant data.</description></item><item><title>Safety and Ethical Concerns Loom Large in Voice Cloning</title><pubDate>Mon, 01 Apr 2024 00:00:00 GMT</pubDate><link>https://www.speechtechmag.com/Articles/ReadArticle.aspx?ArticleID=163362</link><guid>https://www.speechtechmag.com/Articles/ReadArticle.aspx?ArticleID=163362</guid><description>AI makes synthetic speech sound more realistic than ever?and therein lies the danger.</description></item><item><title>2024 State of AI in the Speech Technology Industry</title><pubDate>Fri, 09 Feb 2024 10:00:00 GMT</pubDate><link>https://www.speechtechmag.com/Articles/ReadArticle.aspx?ArticleID=162528</link><guid>https://www.speechtechmag.com/Articles/ReadArticle.aspx?ArticleID=162528</guid><description>How generative (and other types of) artificial intelligence is impacting five important sectors.</description></item><item><title>2024 State of AI in the Speech Technology Industry: GenAI-Fueled Speech Analytics Enable Real-Time Results </title><pubDate>Fri, 09 Feb 2024 10:00:00 GMT</pubDate><link>https://www.speechtechmag.com/Articles/ReadArticle.aspx?ArticleID=162529</link><guid>https://www.speechtechmag.com/Articles/ReadArticle.aspx?ArticleID=162529</guid><description>The insights come faster and are more comprehensive </description></item><item><title>2024 State of AI in the Speech Technology Industry: AI?s Impact on Natural Language Processing</title><pubDate>Fri, 09 Feb 2024 10:00:00 GMT</pubDate><link>https://www.speechtechmag.com/Articles/ReadArticle.aspx?ArticleID=162530</link><guid>https://www.speechtechmag.com/Articles/ReadArticle.aspx?ArticleID=162530</guid><description>Speech systems will continue to get more conversational with AI advances.</description></item><item><title>2024 State of AI in the Speech Technology Industry: AI Is Enabling Audiovisual Enhancements</title><pubDate>Fri, 09 Feb 2024 10:00:00 GMT</pubDate><link>https://www.speechtechmag.com/Articles/ReadArticle.aspx?ArticleID=162531</link><guid>https://www.speechtechmag.com/Articles/ReadArticle.aspx?ArticleID=162531</guid><description>Voice and video creation tools continue to benefit from AI augmentation.</description></item><item><title>2024 State of AI in the Speech Technology Industry: Voice Biometrics Both Profits From and Is Plagued by AI</title><pubDate>Fri, 09 Feb 2024 10:00:00 GMT</pubDate><link>https://www.speechtechmag.com/Articles/ReadArticle.aspx?ArticleID=162532</link><guid>https://www.speechtechmag.com/Articles/ReadArticle.aspx?ArticleID=162532</guid><description>Deepfakes threats advance, and technology is challenged to keep up.</description></item><item><title>2024 State of AI in the Speech Technology Industry: AI Is Revolutionizing Translation, Dubbing, and Subtitling</title><pubDate>Fri, 09 Feb 2024 10:00:00 GMT</pubDate><link>https://www.speechtechmag.com/Articles/ReadArticle.aspx?ArticleID=162533</link><guid>https://www.speechtechmag.com/Articles/ReadArticle.aspx?ArticleID=162533</guid><description>Improved accuracy, wider language choices, and real-time options are among the benefits.</description></item><item><title>Industry-Standard Speech App Building Blocks Take Shape</title><pubDate>Mon, 06 Nov 2023 00:00:00 GMT</pubDate><link>https://www.speechtechmag.com/Articles/ReadArticle.aspx?ArticleID=161287</link><guid>https://www.speechtechmag.com/Articles/ReadArticle.aspx?ArticleID=161287</guid><description>Interface interoperability is becoming closer to reality, but more work is needed.</description></item><item><title>10 Tips for Maximizing Content for Voice Search</title><pubDate>Mon, 06 Nov 2023 00:00:00 GMT</pubDate><link>https://www.speechtechmag.com/Articles/ReadArticle.aspx?ArticleID=161288</link><guid>https://www.speechtechmag.com/Articles/ReadArticle.aspx?ArticleID=161288</guid><description>A quarter of the world's population uses voice search, and the numbers are only going to rise.</description></item><item><title>The Top Speech Technologies and Vendors: The 2023 Speech Industry Awards</title><pubDate>Wed, 13 Sep 2023 00:00:00 GMT</pubDate><link>https://www.speechtechmag.com/Articles/ReadArticle.aspx?ArticleID=160474</link><guid>https://www.speechtechmag.com/Articles/ReadArticle.aspx?ArticleID=160474</guid><description>AI, AI, and more AI: The technology is disrupting everything, and it's found everywhere in our speech industry achievements for 2023. </description></item><item><title>2023 Speech Industry Award Winner: D-ID Gives a Human Face and Voice to AI</title><pubDate>Wed, 13 Sep 2023 00:00:00 GMT</pubDate><link>https://www.speechtechmag.com/Articles/ReadArticle.aspx?ArticleID=160481</link><guid>https://www.speechtechmag.com/Articles/ReadArticle.aspx?ArticleID=160481</guid><description>D-ID, an Israeli company founded in 2017, is providing superpowers to individual creators and businesses alike, uniquely enabling them to transform any picture into an interactive video in seconds.</description></item><item><title>2023 Speech Industry Award Winner: ID R&amp;D Pioneers Liveness Detection</title><pubDate>Wed, 13 Sep 2023 00:00:00 GMT</pubDate><link>https://www.speechtechmag.com/Articles/ReadArticle.aspx?ArticleID=160485</link><guid>https://www.speechtechmag.com/Articles/ReadArticle.aspx?ArticleID=160485</guid><description>ID R&amp;D, a New York-based provider of liveness detection and voice biometrics, has quickly become a leader in addressing AI-powered fraud by combining passive facial liveness and voice anti-spoofing technologies.</description></item><item><title>2023 Speech Industry Award Winner: Microsoft?s VALL-E Breaks the Mold in AI Training</title><pubDate>Wed, 13 Sep 2023 00:00:00 GMT</pubDate><link>https://www.speechtechmag.com/Articles/ReadArticle.aspx?ArticleID=160490</link><guid>https://www.speechtechmag.com/Articles/ReadArticle.aspx?ArticleID=160490</guid><description>VALL-E, one of Microsoft's latest forays into artificial intelligence, is a transformer-based text-to-speech model that can re-create any voice from just a three-second sample clip.</description></item><item><title>2023 Speech Industry Award Winner: NVIDIA Is Making Voice AI Better for Almost Everyone</title><pubDate>Wed, 13 Sep 2023 00:00:00 GMT</pubDate><link>https://www.speechtechmag.com/Articles/ReadArticle.aspx?ArticleID=160492</link><guid>https://www.speechtechmag.com/Articles/ReadArticle.aspx?ArticleID=160492</guid><description>NVIDIA saw blowout second-quarter results, surging margins, and incredible demand, which prompted one analyst from Constellation Insights to conclude that "it's clear the company has little competition and a lot of pricing power."</description></item><item><title>2023 Speech Industry Award Winner: OpenAI and Its ChatGPT Upended Everything</title><pubDate>Wed, 13 Sep 2023 00:00:00 GMT</pubDate><link>https://www.speechtechmag.com/Articles/ReadArticle.aspx?ArticleID=160494</link><guid>https://www.speechtechmag.com/Articles/ReadArticle.aspx?ArticleID=160494</guid><description>When it comes to new technologies, few have had as much of an impact as generative artificial intelligence, ushered in by OpenAI in November 2022 with its ChatGPT launch.</description></item><item><title>2023 Speech Industry Award Winner: ReadSpeaker Embeds TTS in Many More Platforms</title><pubDate>Wed, 13 Sep 2023 00:00:00 GMT</pubDate><link>https://www.speechtechmag.com/Articles/ReadArticle.aspx?ArticleID=160496</link><guid>https://www.speechtechmag.com/Articles/ReadArticle.aspx?ArticleID=160496</guid><description>With almost 25 years of experience in developing text-to-speech solutions, ReadSpeaker today offers one of the largest selections of expressive, humanlike voices in the industry.</description></item><item><title>2023 Speech Industry Award Winner: Resemble AI Fights for Responsible Use of Voice Clones</title><pubDate>Wed, 13 Sep 2023 00:00:00 GMT</pubDate><link>https://www.speechtechmag.com/Articles/ReadArticle.aspx?ArticleID=160497</link><guid>https://www.speechtechmag.com/Articles/ReadArticle.aspx?ArticleID=160497</guid><description>Resemble AI, providers of a platform that uses generative AI to create realistic-sounding voices, in July released Resemble Detect, which can validate the authenticity of audio data to expose speech deepfakes in real time .</description></item><item><title>2023 Speech Industry Award Winner: SoundHound AI Brings Speech Breakthroughs to the Mainstream</title><pubDate>Wed, 13 Sep 2023 00:00:00 GMT</pubDate><link>https://www.speechtechmag.com/Articles/ReadArticle.aspx?ArticleID=160498</link><guid>https://www.speechtechmag.com/Articles/ReadArticle.aspx?ArticleID=160498</guid><description>SoundHound AI, based in Santa Clara, Calif., this year launched, among other things, Chat AI, a voice-enabled digital assistant with generative artificial intelligence; and Smart Answering, which uses voice AI to handle inbound customer calls.</description></item><item><title>2023 Speech Industry Award Winner: Speechmatics Inches Closer Toward a Universal Translator</title><pubDate>Wed, 13 Sep 2023 00:00:00 GMT</pubDate><link>https://www.speechtechmag.com/Articles/ReadArticle.aspx?ArticleID=160500</link><guid>https://www.speechtechmag.com/Articles/ReadArticle.aspx?ArticleID=160500</guid><description>Speechmatics, a provider of automatic speech recognition software based on recurrent neural networks and statistical language modeling, is on a mission to make its speech-to-text technology usable by 70 percent of the world's population in the next three years.</description></item><item><title>2023 Speech Industry Award Winner: SyncWords Leads in Live Captioning, Dubbing, and Subtitling</title><pubDate>Wed, 13 Sep 2023 00:00:00 GMT</pubDate><link>https://www.speechtechmag.com/Articles/ReadArticle.aspx?ArticleID=160501</link><guid>https://www.speechtechmag.com/Articles/ReadArticle.aspx?ArticleID=160501</guid><description>The New York-based company reportedly last year captioned and subtitled more than 15 million minutes in video on-demand, processed more than 500,000 minutes of content with speech recognition, and live-captioned more than 300,000 minutes of events.</description></item><item><title>Speech Analytics Can Help Steer Chatbot Interactions</title><pubDate>Fri, 14 Jul 2023 10:00:00 GMT</pubDate><link>https://www.speechtechmag.com/Articles/ReadArticle.aspx?ArticleID=159619</link><guid>https://www.speechtechmag.com/Articles/ReadArticle.aspx?ArticleID=159619</guid><description>Companies are beginning to apply traditional speech analytics to their automated conversations.</description></item><item><title>How Speech Analytics Helps Improve Coaching/Training</title><pubDate>Fri, 14 Jul 2023 10:00:00 GMT</pubDate><link>https://www.speechtechmag.com/Articles/ReadArticle.aspx?ArticleID=159622</link><guid>https://www.speechtechmag.com/Articles/ReadArticle.aspx?ArticleID=159622</guid><description>Data-driven guidance provides a better agent and customer experience.</description></item></channel></rss>