destinationCRM.com RSS Feeds : All Articles

Mitek Integrates with Ping Identity's PingOne DaVinci

Fri, 13 Mar 2026 12:00:54 EST

Mitek's integration with PingOne DaVinci delivers identity verification at scale across the full customer journey. (Featured on SmartCustomerService.com.)

8x8 Expands General Availability of 8x8 Engage

Fri, 13 Mar 2026 12:00:01 EST

8x8 Engage is now available to all channel partners and customers globally. (Featured on SmartCustomerService.com.)

The Four Pillars of AI-Driven CX: Turning Technology into Trust

Fri, 13 Mar 2026 12:00:00 EST

Here's how to deliver faster, smarter, and more empathetic customer experiences that drive measurable business outcomes.

Spreetail Introduces the Brand Experience Portal (BEx)

Thu, 12 Mar 2026 12:00:45 EST

Spreetail's BEx provides real-time brand performance visibility across sales, advertising, and inventory.

Canva Introduces Magic Layers

Thu, 12 Mar 2026 12:00:44 EST

Canva Magic Layers turns static AI outputs into editable designs.

Tablevoice Partners with OpenTable

Thu, 12 Mar 2026 12:00:41 EST

New integration between Tablevoice and OpenTable brings the phone line and reservation book together.

Krisp Brings Customer Accent Conversion to Call Centers

Thu, 12 Mar 2026 12:00:34 EST

Krisp Accent Conversion technology now improves comprehension on both sides of the call. (Featured on SmartCustomerService.com.)

Kaltura Launches Agentic AI Conversational Avatars

Thu, 12 Mar 2026 12:00:07 EST

Kaltura's Agentic AI Conversational Avatars are photorealistic, real-time, enterprise-grade conversational video agents that understand and cater to organizational and user intelligence and intent.

PCI Pal Integrates with Zoom

Wed, 11 Mar 2026 12:00:58 EST

PCI Pal embeds secure payment capabilities into Zoom Virtual Agent. (Featured on SmartCustomerService.com.)

UJET Launches Agentic Experience Orchestration

Wed, 11 Mar 2026 12:00:47 EST

UJET's Agentic Experience Orchestration unifies CX data and AI, automates the agent experience, and consolidates enterprise systems. (Featured on SmartCustomerService.com.)

Five9 Adds to Five9 Fusion

Wed, 11 Mar 2026 12:00:23 EST

New Five9 Fusion Partner Program brings together a growing ecosystem of product integrations and third-party technologies. (Featured on SmartCustomerService.com.)

Birdzi Launches AskKea Generative BI Interface

Wed, 11 Mar 2026 12:00:12 EST

AskKea gives retailers direct conversational access to their structured and unstructured data.

NiCE Launches Agentic AI Innovation

Tue, 10 Mar 2026 03:15:37 EST

NiCE is turning enterprise interaction data into ready-to-deploy AI agents. (Featured on SmartCustomerService.com.

Sinch Launches Voice Relay

Tue, 10 Mar 2026 12:00:55 EST

Sinch bolsters its Enterprise Voice platform with Voice Relay, a voice infrastructure, branded calling, and networking. (Featured on SmartCustomerService.com.)

Webflow Partners with Adobe, Getty Images, OneTrust, and TransPerfect

Tue, 10 Mar 2026 12:00:50 EST

Webflow's new partnerships strengthen enterprise workflows for personalization, localization, visual content creation, and consent management.

Salesforce Launches Agentforce Contact Center

Tue, 10 Mar 2026 12:00:47 EST

Salesforce's Agentforce Contact Center unifies voice, digital channels, CRM data, and AI agents. (Featured on SmartCustomerService.com.)

DemandFactor Rebrands as Demand.com

Tue, 10 Mar 2026 12:00:43 EST

The rebrand reflects the company's evolution into a comprehensive, full-funnel demand generation platform serving enterprise B2B organizations worldwide.

Bambuser Launches GEO Discovery

Tue, 10 Mar 2026 12:00:30 EST

Bambuser's GEO Discovery helps companies unlock video content for better discoverability by GenAI search engines.

RingCentral Unveils AIR Pro, an Agentic Voice AI Platform for Customer Engagement

Tue, 10 Mar 2026 12:00:28 EST

With RingCentral AIR Pro, companies can build and deploy voice-first, omnichannel AI agents in minutes. (Featured on SmartCustomerService.com.)

Syndigo Acquires Taggstar

Tue, 10 Mar 2026 12:00:15 EST

Taggstar acquisition makes Syndigo's product experiences more dynamic and contextual.

Shirofune Launches Real-Time Amazon Ads Automation

Tue, 10 Mar 2026 12:00:09 EST

Shirofune's Amazon Ads automation feature helps companies optimize ad spending during peak shopping events.

Boost.ai Introduces Adaptive Voice

Tue, 10 Mar 2026 12:00:07 EST

Boost.ai's Adaptive Voice enables dynamic agentic experiences through voice. (Featured on SpeechTechMag.com.)

Generative Video Can Be CX's Sharpest Tool

Tue, 10 Mar 2026 12:00:00 EST

Generative video can show customers exactly what they need to see, assembled from their product or account state, to solve their particular issue.

Teneo Launches Real-Time Voice Testing

Mon, 09 Mar 2026 12:00:55 EST

Teneo's new technology directly addresses user expectations, cognitive load management, and natural conversation flow. (Featured on SmartCustomerService.com.)

CallMiner Adds AI Capabilities

Mon, 09 Mar 2026 12:00:36 EST

CallMiner's innovations include advanced AI classifiers and customizable contact summaries with deeper insights and faster discovery.

Klaviyo and Shopify Deepen Integration

Mon, 09 Mar 2026 12:00:31 EST

New joint capabilities position Klaviyo and Shopify help companies scale across markets with a unified data foundation.

Whatfix Adds AI Roleplay Training in Mirror

Mon, 09 Mar 2026 12:00:11 EST

With Whatfix AI Roleplay Training in Mirror customer-facing teams will be able to practice real genAI-driven customer conversations inside simulated enterprise systems.

Clari + Salesloft Partners with 1mind

Fri, 06 Mar 2026 12:00:54 EST

Collaboration bring's 1mind's AI teammates to the Predictive Revenue System.

Forsta Introduces Purpose-Built Market Research Agents

Fri, 06 Mar 2026 12:00:34 EST

Forsta's new AI agents embed intelligence across the research lifecycle, streamlining setup, analysis, and reporting.

CallRail Integrates with Yardi

Fri, 06 Mar 2026 12:00:24 EST

New two-way sync between CallRail's Voice Assist and Yardi allows real estate teams to provide callers with live pricing, availability, and property data, even after hours.

Why AI Pilots Rarely Scale, and How Design Discipline Can Fix That

Thu, 05 Mar 2026 12:00:00 EST

The gap between experimentation and impact remains wide. Here's how to move from pilot to performance.

85% of Consumers Prefer Interacting with Humans vs. AI Agents

Wed, 04 Mar 2026 12:24:10 EST

Customers are growing more accepting of AI in customer service interactions, but a human is still preferred, Metrigy finds. (Featured on SmartCustomerService.com.)

Typeface Launches Marketing Orchestration Engine

Wed, 04 Mar 2026 12:00:56 EST

Typeface's Marketing Orchestration Engine unifies brand intelligence, AI agents, and IT systems for governed, repeatable campaign execution at scale.

AirOps Adds CMS and Project Management Integrations

Wed, 04 Mar 2026 12:00:33 EST

AirOps brings AI search optimization directly into the content stack with new integrations across Webflow, WordPress, Contentful, Sanity, Asana, ClickUp,?Monday.com, and more.

Riskified Expands AI Agent Intelligence

Wed, 04 Mar 2026 12:00:04 EST

Riskified leverages its data infrastructure to help merchants deploy highly personalized, secure AI shopping assistants.

LiveRamp Launches Agentic AI Upgrades

Tue, 03 Mar 2026 12:00:57 EST

LiveRamp's agentic AI upgrades multiply the effectiveness of agent-powered marketing.

Dialpad Advances Agentic AI Platform

Tue, 03 Mar 2026 12:00:54 EST

New Dialpad capabilities help companies identify high-impact AI use cases, validate ROI for deployment, and scale safely into production.?

Smartly Integrates with Amazon DSP

Tue, 03 Mar 2026 12:00:16 EST

Smartly's integration with Amazon DSP unifies social and CTV campaigns, pairing creative with full-funnel activations and reporting across Amazon's streaming inventory.

Rocketlane Launches Nitro, an Agentic Execution Platform for Professional Services

Tue, 03 Mar 2026 12:00:14 EST

Rocketlane Nitro helps services teams deliver more projects with the same headcount

PAR Technology Launches PAR Retail Drive AI

Tue, 03 Mar 2026 12:00:06 EST

PAR Retail Drive AI is an intelligence layer to simplify operations and strengthen customer loyalty for convenience and fuel retailers.

I Own My Own Experiences

Wed, 04 Mar 2026 12:00:00 EST

No one department should have exclusive responsibility for the customer experience.

Opus Describes a New CRM Software Category

Fri, 06 Mar 2026 09:00:00 EST

CXO is the next frontier in customer experience, Opus says.

GenAI to Cost More Than Offshore Human Agents

Mon, 09 Mar 2026 12:00:00 EST

Costs for genAI to resolve issues will exceed the costs for human agents by 2030, Gartner finds.

GEO Is Superseding SEO

Mon, 02 Mar 2026 12:00:00 EST

Generative engine optimization demands a fundamental shift in marketing strategy.

Who Owns the Customer Experience?

Mon, 02 Mar 2026 12:00:00 EST

The CRM tech stack is coming together, which complicates the ownership debate.

New PCI Enforcement Starts Later This Month

Mon, 02 Mar 2026 12:00:00 EST

Companies have until March 31 to comply with new PCI data security measures.

REQUIRED READING: After-Sales Experiences Need Greater Priority

Mon, 02 Mar 2026 12:00:41 EST

Post-sales activities position companies for deeper loyalty.

SailPoint Sweeps Away Unneeded Sales Stages

Mon, 02 Mar 2026 12:00:00 EST

Sweep helps the enterprise access platform provider revamp its sales environment

LGG Industrial Increases Prospects, Efficiency with SugarSell

Mon, 02 Mar 2026 12:00:00 EST

SugarCRM helped industrial supplies company streamline its sales processes.

How Does CRM Affect Private Equity Investment?

Wed, 18 Feb 2026 12:00:00 EST

Investors need a window into the health of a business.