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NIQ"s Optiq Goes Live in Discover

Thu, 10 Sep 2026 12:00:49 EST

Optiq expands access to NIQ's consumer and market intelligence.

PCI Pal Enhances Secure AI Payments with MCP

Thu, 10 Sep 2026 12:00:35 EST

New MCP Server enables conversational AI platforms and AI agents to securely access PCI Pal payment capabilities. (Featured on SmartCustomerService.com.)

CallRail Launches Real-Time HubSpot Scheduling and Agent Hub Integration

Thu, 10 Sep 2026 12:00:25 EST

CallRail's new capabilities will turn inbound calls into confirmed appointments and give HubSpot's AI agents access to richer customer context.

RingCentral Announces Plugin for ChatGPT and MCP Connectors for Claude

Thu, 10 Sep 2026 12:00:22 EST

RingCentral's plugin for ChatGPT and MCP connectors for Claude make conversation data accessible and actionable in LLMs. (Featured on SmartCustomerService.com.)

SciFin Launches Context Covergence

Thu, 10 Sep 2026 12:00:17 EST

SciFin's Context Convergence brings together scattered customer and business data.

Zendesk Expands Contact Center Voice Support Across Languages

Thu, 10 Sep 2026 12:00:16 EST

Real-Time Voice Translation built directly into Zendesk Contact Center helps customers and agents communicate naturally across languages. (Featured on SmartCustomerService.com.)

Klaviyo Expands Its Platform at K:BOS Event

Thu, 10 Sep 2026 12:00:00 EST

Klaviyo introduces specialized personalization models and SQL inside the Klaviyo Data Platform and expands its autonomous agents.

Nimble Launches AI Sequences

Wed, 09 Sep 2026 12:00:56 EST

Nimble's AI Sequences turns one prompt into a complete follow-up of emails, calls, and human touches.

Melissa Brings Native Change-of-Address Updates to Salesforce

Wed, 09 Sep 2026 12:00:49 EST

Melissa adds SmartMover to Clean Suite for Salesforce.

Liferay Launches Liferay Digital Sales Room

Wed, 09 Sep 2026 12:00:46 EST

Liferay Digital Sales Room lets B2B sales teams independently launch governed, branded microsites to engage with buyers.

Stravito Launches AI Persona Builder

Wed, 09 Sep 2026 12:00:42 EST

Stravito's AI Persona Builder enables teams to create AI personas from their own research, showing the sources behind every trait and flagging gaps or inconsistencies.

PayNearMe Acquires Marr Labs

Wed, 09 Sep 2026 12:00:38 EST

Acquisition combines Marr Labs' specialized AI expertise with PayNearMe's platform, scale and reach to advance payment experience management

Certinia Unveils the System of Action for Services and?Expands Veda AI

Wed, 09 Sep 2026 12:00:25 EST

Certinia's 14 new agents and a doubled library of intelligent actions anchor a comprehensive System of Action built on trusted data.

Telesign and B2Metric Partner

Wed, 09 Sep 2026 12:00:12 EST

Partnership combines B2Metric's predictive AI with Telesign's secure WhatsApp and email messaging.

Nextdoor Adds to the Essential Neighborhood Network

Thu, 03 Sep 2026 12:00:58 EST

The Essential Neighborhood Network launches an improved product experience for neighbors and businesses.

NIQ Partners with Similarweb

Thu, 03 Sep 2026 12:00:41 EST

New solution will connect AI-driven discovery to consumer intent, product content, AI-driven traffic, and sales conversion

Shirofune Integrates with Google's Campaign Manager 360

Thu, 03 Sep 2026 12:00:34 EST

Google CM360 Floodlight measurement data can now be used not only for reports but also for advertising operations.

LoopMe Integrates with The Trade Desk

Thu, 03 Sep 2026 12:00:16 EST

LoopMe Brand Lift is now available through a direct API integration with The Trade Desk Measurement Marketplace.

ByteBrew Brings Live Operations into App Developers' AI Workflows

Thu, 03 Sep 2026 12:00:15 EST

With ByteBrew Operate now available in Shift AI, mobile app developers can find the friction, tune it in chat, and ship personalized updates worldwide.

Zoho Adds Capabilities to Catalyst

Wed, 02 Sep 2026 12:00:46 EST

New agentic capabilities in Catalyst by Zoho bring application development, infrastructure, and governance into one integrated lifecycle.

Omilia Partners with Telarus

Wed, 02 Sep 2026 12:00:41 EST

Omilia and Telarus are bringing self-learning agentic CX to clients across the U.S. and U.K. (Featured on SmartCustomerService.com.)

Innovid Expands NIVO with Meta Ads MCP Integration

Wed, 02 Sep 2026 12:00:35 EST

Innovid's MCP integration brings conversational AI and connected campaign intelligence to Meta advertising workflows.

Alchemer Launches Iris, a Customer Feedback Platform

Wed, 02 Sep 2026 12:00:25 EST

Alchemer's Iris delivers a seamless feedback experience across channels, bringing answers, guiding actions, and moving work between systems.

Yext Expands Agentic Capabilities

Wed, 02 Sep 2026 12:00:19 EST

Yext adds brand-level AI visibility and AEO optimization to Scout and launches a new product purpose-built for SMBs.

CallRail Connects Healthcare Marketing to Patient Outcomes Through Integrations

Wed, 02 Sep 2026 12:00:19 EST

CallRail's new EHR and patient management system integrations help healthcare organizations connect marketing campaigns to appointments and new patients

LineUp Integrates with Passendo

Wed, 02 Sep 2026 12:00:14 EST

Lineup expands newsletter monetization capabilities?with Passendo integrations.

Qlik Expands MCP to AWS and Databricks Marketplace

Wed, 02 Sep 2026 12:00:00 EST

Availability in AWS Marketplace and Databricks?Marketplace makes it easier to bring Qlik's governed data, analytics context, and transformation capabilities.

PAR Launches Guest360

Tue, 01 Sep 2026 12:00:58 EST

PAR's Guest360 recognizes guests from their first transaction, unifies activity across channels, and turns that understanding directly into audiences, campaigns, and measurable revenue.

Quiq Launches Voice Assist

Tue, 01 Sep 2026 12:00:55 EST

Quiq Voice Assist is agentic AI that acts during live calls. (Featured on SmartCustomerService.com.)

SurveyMonkey Launches Today's SurveyMonkey

Tue, 01 Sep 2026 12:00:54 EST

Today's SurveyMonkey is a revised platform with new AI capabilities, new integrations with Gemini, Workday, and BambooHR, and a redesigned user experience.

Bland Achieves FedRAMP 20x Class A Certification

Tue, 01 Sep 2026 12:00:37 EST

Bland's FedRAMP 20x Class A Certification gives federal agencies a new path to evaluate and adopt AI agents. (Featured on SmartCustomerService.com.)

Coval Partners with Phonely for Self-Improving Agents

Tue, 01 Sep 2026 12:00:36 EST

New collaboration gives voice agents a continuous feedback loop to improve customer interactions in real time.

3CLogic Releases AI Agent Evaluator

Tue, 01 Sep 2026 12:00:35 EST

3CLogic's AI Agent Evaluator automates QA and scoring of voice AI agents. (Featured on SmartCustomerService.com.)

Dreamdata Launches Dreamdata AI

Tue, 01 Sep 2026 12:00:32 EST

Dreamdata AI learns from go-to-market data organized by accounts and tied to revenue to deliver answers to marketers.

Pinnacle Ai Expands Booking, Messaging, and Automation Controls for Small Businesses

Tue, 01 Sep 2026 12:00:12 EST

Platform upgrades give users control over how availability is calculated, how guest information is collected, and how automations run.

Sinch Launches Mailgun Inspect for Salesforce

Tue, 01 Sep 2026 12:00:03 EST

Mailgun Inspect enables marketers to test how emails render across inboxes and devices without leaving Salesforce.?

The Trade Desk Introduces Kokai Zuma

Fri, 28 Aug 2026 12:00:57 EST

The Trade Desk's Kokai Zuma brings agentic AI, simplified measurement, and a more intuitive user experience; users will be able to prioritize campaign outcomes by automating campaign changes.

Salesforce Partners with Anthropic to Launch Claudeforce

Thu, 27 Aug 2026 10:51:00 EST

Expanded partnership brings Claude's reasoning together with the data, workflows, business logic, actions, and governance of the Salesforce platform to power trusted enterprise action directly in Claude.

Liveops Launches LiveNexus Agent Assist

Thu, 27 Aug 2026 12:00:20 EST

Liveops' LiveNexus Agent Assist is a browser-based AI overlay that delivers real-time guidance, compliance, and knowledge to agents during interactions.

LTK Adds Agentic AI to Its Brand Platform

Thu, 27 Aug 2026 12:00:09 EST

LTK's new conversational experience helps marketers turn business objectives into actionable creator campaigns.

Dialpad Partners with Glean

Thu, 27 Aug 2026 12:00:03 EST

Integration brings Dialpad's conversational intelligence into Glean so customer conversations become usable across the business.

Integrate Acquires CaliberMind

Wed, 26 Aug 2026 12:00:44 EST

Integrate and CaliberMind unite to close the loop between top-of-funnel marketing activity and revenue outcomes.?

SalesJack Launches Radar and Major CRM and Mobile App Upgrades

Wed, 26 Aug 2026 12:00:38 EST

SalesJack's new AI search and proactive flags help reps know what to do next, while upgraded web and mobile experiences help them cross-sell, drill into accounts, and act from anywhere.

NIQ Partners with The OpenAI Deployment Company

Wed, 26 Aug 2026 12:00:24 EST

NIQ's collaboration with DeployCo enables clients to activate NIQ intelligence through purpose-built AI applications and their own AI environments.

Airbyte Expands Agentic Data Platform with Semantic Search and Fine-Grained Governance

Wed, 26 Aug 2026 12:00:21 EST

Airbyte's new capabilities provide AI agents richer enterprise context while ensuring control over sensitive information.

LoopMe Expands PurchaseLoop

Tue, 25 Aug 2026 12:00:59 EST

New capabilities use live brand campaign signals and in-app behavioral data to optimize toward app installs, web acquisitions, and ROAS.

ZoomInfo Updates ZoomInfo MCP on Salesforce's AgentExchange

Tue, 25 Aug 2026 12:00:48 EST

ZoomInfo customers can now benefit from natural-language access to verified GTM data directly inside Slack AI.

Capacity Updates Its Voice AI

Tue, 25 Aug 2026 12:00:45 EST

Capacity adds automated quality assurance, multi-agent support, and knowledge orchestration to its voice AI agent offerings. (Featured on SmartCustomerService.com.)

OneMeta Launches VerbumSDK for Real-Time Translation and Transcription

Tue, 25 Aug 2026 12:00:42 EST

OneMeta VerbumSDK now trains and runs entirely inside clients' own infrastructure. (Featured on SpeechTechMag.com.)

Auxia Launches Agent Studio

Tue, 25 Aug 2026 12:00:40 EST

Auxia Agent Studio is a command center where AI agents draw on business context to execute and coordinate marketing work.