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8x8 Expands General Availability of 8x8 Engage

Fri, 13 Mar 2026 12:00:01 EST

8x8 Engage is now available to all channel partners and customers globally. (Featured on SmartCustomerService.com.)

Spreetail Introduces the Brand Experience Portal (BEx)

Thu, 12 Mar 2026 12:00:45 EST

Spreetail's BEx provides real-time brand performance visibility across sales, advertising, and inventory.

Canva Introduces Magic Layers

Thu, 12 Mar 2026 12:00:44 EST

Canva Magic Layers turns static AI outputs into editable designs.

Tablevoice Partners with OpenTable

Thu, 12 Mar 2026 12:00:41 EST

New integration between Tablevoice and OpenTable brings the phone line and reservation book together.

Krisp Brings Customer Accent Conversion to Call Centers

Thu, 12 Mar 2026 12:00:34 EST

Krisp Accent Conversion technology now improves comprehension on both sides of the call. (Featured on SmartCustomerService.com.)

Kaltura Launches Agentic AI Conversational Avatars

Thu, 12 Mar 2026 12:00:07 EST

Kaltura's Agentic AI Conversational Avatars are photorealistic, real-time, enterprise-grade conversational video agents that understand and cater to organizational and user intelligence and intent.

PCI Pal Integrates with Zoom

Wed, 11 Mar 2026 12:00:58 EST

PCI Pal embeds secure payment capabilities into Zoom Virtual Agent. (Featured on SmartCustomerService.com.)

UJET Launches Agentic Experience Orchestration

Wed, 11 Mar 2026 12:00:47 EST

UJET's Agentic Experience Orchestration unifies CX data and AI, automates the agent experience, and consolidates enterprise systems. (Featured on SmartCustomerService.com.)

Five9 Adds to Five9 Fusion

Wed, 11 Mar 2026 12:00:23 EST

New Five9 Fusion Partner Program brings together a growing ecosystem of product integrations and third-party technologies. (Featured on SmartCustomerService.com.)

Birdzi Launches AskKea Generative BI Interface

Wed, 11 Mar 2026 12:00:12 EST

AskKea gives retailers direct conversational access to their structured and unstructured data.

NiCE Launches Agentic AI Innovation

Tue, 10 Mar 2026 03:15:37 EST

NiCE is turning enterprise interaction data into ready-to-deploy AI agents. (Featured on SmartCustomerService.com.

Sinch Launches Voice Relay

Tue, 10 Mar 2026 12:00:55 EST

Sinch bolsters its Enterprise Voice platform with Voice Relay, a voice infrastructure, branded calling, and networking. (Featured on SmartCustomerService.com.)

Webflow Partners with Adobe, Getty Images, OneTrust, and TransPerfect

Tue, 10 Mar 2026 12:00:50 EST

Webflow's new partnerships strengthen enterprise workflows for personalization, localization, visual content creation, and consent management.

Salesforce Launches Agentforce Contact Center

Tue, 10 Mar 2026 12:00:47 EST

Salesforce's Agentforce Contact Center unifies voice, digital channels, CRM data, and AI agents. (Featured on SmartCustomerService.com.)

DemandFactor Rebrands as Demand.com

Tue, 10 Mar 2026 12:00:43 EST

The rebrand reflects the company's evolution into a comprehensive, full-funnel demand generation platform serving enterprise B2B organizations worldwide.

Bambuser Launches GEO Discovery

Tue, 10 Mar 2026 12:00:30 EST

Bambuser's GEO Discovery helps companies unlock video content for better discoverability by GenAI search engines.

RingCentral Unveils AIR Pro, an Agentic Voice AI Platform for Customer Engagement

Tue, 10 Mar 2026 12:00:28 EST

With RingCentral AIR Pro, companies can build and deploy voice-first, omnichannel AI agents in minutes. (Featured on SmartCustomerService.com.)

Syndigo Acquires Taggstar

Tue, 10 Mar 2026 12:00:15 EST

Taggstar acquisition makes Syndigo's product experiences more dynamic and contextual.

Shirofune Launches Real-Time Amazon Ads Automation

Tue, 10 Mar 2026 12:00:09 EST

Shirofune's Amazon Ads automation feature helps companies optimize ad spending during peak shopping events.

Boost.ai Introduces Adaptive Voice

Tue, 10 Mar 2026 12:00:07 EST

Boost.ai's Adaptive Voice enables dynamic agentic experiences through voice. (Featured on SpeechTechMag.com.)

Teneo Launches Real-Time Voice Testing

Mon, 09 Mar 2026 12:00:55 EST

Teneo's new technology directly addresses user expectations, cognitive load management, and natural conversation flow. (Featured on SmartCustomerService.com.)

CallMiner Adds AI Capabilities

Mon, 09 Mar 2026 12:00:36 EST

CallMiner's innovations include advanced AI classifiers and customizable contact summaries with deeper insights and faster discovery.

Klaviyo and Shopify Deepen Integration

Mon, 09 Mar 2026 12:00:31 EST

New joint capabilities position Klaviyo and Shopify help companies scale across markets with a unified data foundation.

Whatfix Adds AI Roleplay Training in Mirror

Mon, 09 Mar 2026 12:00:11 EST

With Whatfix AI Roleplay Training in Mirror customer-facing teams will be able to practice real genAI-driven customer conversations inside simulated enterprise systems.

Clari + Salesloft Partners with 1mind

Fri, 06 Mar 2026 12:00:54 EST

Collaboration bring's 1mind's AI teammates to the Predictive Revenue System.

Forsta Introduces Purpose-Built Market Research Agents

Fri, 06 Mar 2026 12:00:34 EST

Forsta's new AI agents embed intelligence across the research lifecycle, streamlining setup, analysis, and reporting.

CallRail Integrates with Yardi

Fri, 06 Mar 2026 12:00:24 EST

New two-way sync between CallRail's Voice Assist and Yardi allows real estate teams to provide callers with live pricing, availability, and property data, even after hours.

85% of Consumers Prefer Interacting with Humans vs. AI Agents

Wed, 04 Mar 2026 12:24:10 EST

Customers are growing more accepting of AI in customer service interactions, but a human is still preferred, Metrigy finds. (Featured on SmartCustomerService.com.)

Typeface Launches Marketing Orchestration Engine

Wed, 04 Mar 2026 12:00:56 EST

Typeface's Marketing Orchestration Engine unifies brand intelligence, AI agents, and IT systems for governed, repeatable campaign execution at scale.

AirOps Adds CMS and Project Management Integrations

Wed, 04 Mar 2026 12:00:33 EST

AirOps brings AI search optimization directly into the content stack with new integrations across Webflow, WordPress, Contentful, Sanity, Asana, ClickUp,?Monday.com, and more.

Riskified Expands AI Agent Intelligence

Wed, 04 Mar 2026 12:00:04 EST

Riskified leverages its data infrastructure to help merchants deploy highly personalized, secure AI shopping assistants.

LiveRamp Launches Agentic AI Upgrades

Tue, 03 Mar 2026 12:00:57 EST

LiveRamp's agentic AI upgrades multiply the effectiveness of agent-powered marketing.

Dialpad Advances Agentic AI Platform

Tue, 03 Mar 2026 12:00:54 EST

New Dialpad capabilities help companies identify high-impact AI use cases, validate ROI for deployment, and scale safely into production.?

Smartly Integrates with Amazon DSP

Tue, 03 Mar 2026 12:00:16 EST

Smartly's integration with Amazon DSP unifies social and CTV campaigns, pairing creative with full-funnel activations and reporting across Amazon's streaming inventory.

Rocketlane Launches Nitro, an Agentic Execution Platform for Professional Services

Tue, 03 Mar 2026 12:00:14 EST

Rocketlane Nitro helps services teams deliver more projects with the same headcount

PAR Technology Launches PAR Retail Drive AI

Tue, 03 Mar 2026 12:00:06 EST

PAR Retail Drive AI is an intelligence layer to simplify operations and strengthen customer loyalty for convenience and fuel retailers.

LLM Prompt Generation Tools Market to Top $1 Billion by 2031

Fri, 27 Feb 2026 03:31:28 EST

Valuates sees LLM prompt generation growing in marketing and other CRM use cases.

Sinch Launches agentic conversations

Fri, 27 Feb 2026 12:00:49 EST

Sinch agentic conversations operationalize AI agents across messaging, voice, and email at scale.

ServiceNow Launches Autonomous Workforce and Adds Moveworks to the ServiceNow AI Platform

Fri, 27 Feb 2026 12:00:41 EST

New ServiceNow EmployeeWorks solution connects conversational AI chat and enterprise search from Moveworks with autonomous workflows for nearly 200 million employees

Sweep Launches Multi-Org Agent for Salesforce

Fri, 27 Feb 2026 12:00:29 EST

Sweep's Multi-Org Agent helps companies manage multiple Salesforce environments and will extend to Snowflake and ServiceNow.

Momentum Launches Native Google Meet Recording and Autopilot for Contacts

Fri, 27 Feb 2026 12:00:25 EST

Momentum launches Autopilot for Contacts alongside Momentum Native Google Meet Recording to turn every sales conversation into CRM intelligence automatically.

Deepdub Partners with Wonderful

Thu, 26 Feb 2026 12:00:19 EST

Wonderful's AI agents will leverage Deepdub's? eTTS technology to deliver natural, emotionally-nuanced voice experiences. (Featured on SpeechTechMag.com.)

Marchex Partners with Solera

Thu, 26 Feb 2026 12:00:14 EST

Marchex has integrated with Solera's platform for automotive dealerships.

Moveworks from ServiceNow Achieves FedRAMP Moderate Authorization

Thu, 26 Feb 2026 12:00:01 EST

The Moveworks platform can now provide secure conversational AI to public sector.

Aspect Announces Aspect Intelligence

Wed, 25 Feb 2026 12:00:59 EST

New capabilities embed predictive, policy-aware intelligence directly into forecasting, scheduling, and real-time operations. (Featured on SmartCustomerService.com.)

Yottaa Expands Web Performance Cloud

Wed, 25 Feb 2026 12:00:50 EST

Yottaa's enhanced platform unifies browser, edge, and origin data for a shared view of e-commerce site performance and AI-driven insights.

Talkdesk Launches Automation Flows and Extends Autopilot

Wed, 25 Feb 2026 12:00:37 EST

Automation Flows drives autonomous orchestration across back-end systems, and Autopilot extends agentic AI into the email channel. (Featured on SmartCustomerService.com.)

Gong Launches Mission Andromeda

Wed, 25 Feb 2026 12:00:32 EST

Gong's Mission Andromeda expands its Revenue AI OS to enablement and account management.

Klaviyo Partners with Google

Wed, 25 Feb 2026 12:00:17 EST

Partnership brings together Google's search and discovery with Klaviyo's B2C CRM to turn customer intent into lasting relationships.

Outreach Joins Anthropic's Model Context Protocol Ecosystem

Wed, 25 Feb 2026 12:00:13 EST

Outreach and Claude collaborate to help revenue teams do more with a new MCP connector.