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Kraken Launches Autonomous Agents for Utilities

Fri, 12 Jun 2026 12:00:57 EST

Kraken's Autonomous Agents help customer service teams design, test, and deploy agents for energy and utility-specific service journeys.

MiQ Expands Sigma Adtech Platform

Fri, 12 Jun 2026 12:00:34 EST

MiQ has added yo Sigma with new data, capabilities, and ways to activate.

impact.com Unveils AI and Creator Commerce Innovations at iPX

Fri, 12 Jun 2026 12:00:25 EST

New impact.com capabilities span AI, creator commerce, paid media, and payouts.

Mediaocean Introduces NIVO AI with Innovid Agents

Fri, 12 Jun 2026 12:00:00 EST

NIVO AI automates workflows and turns intelligence into action across the advertising lifecycle.

ContinuumGlobal Adds Modular Content Capability in Smart Marketing Engine

Thu, 11 Jun 2026 12:00:51 EST

ContinuumGlobal's modular content feature enables marketers to produce pixel-perfect, on-brand designs and copy.

Vidmob Launches Vidmob360

Thu, 11 Jun 2026 12:00:50 EST

Vidmob360 connects creative performance data to marketing tools, agents, and AI systems.

DoubleVerify Launches Brand Suitability Reporting for YouTube Audio Ads

Thu, 11 Jun 2026 12:00:35 EST

DV's new brand suitability offering brings post-bid measurement to audio formats on YouTube.

8x8 Adds Translation Feature to 8x8 AI Studio

Thu, 11 Jun 2026 12:00:34 EST

8x8 now provides live, simultaneous voice translation for 13 languages as part of its latest 8x8 AI Studio update.

Walker Sands Acquires RevPartners

Thu, 11 Jun 2026 12:00:30 EST

RevPartners acquisition strengthens Walker Sands' revenue operations and go-to-market capabilities.

Cordial Launches Headless AI Infrastructure

Thu, 11 Jun 2026 12:00:06 EST

Cordial's new headless AI architecture lets companies access any AI agents.

SurveyMonkey Introduces LaunchPad

Wed, 10 Jun 2026 12:00:52 EST

SurveyMonkey LaunchPad offers proven methodologies, guided setup, and decision-ready insights for marketing and product teams.

Optimizely Launches Full AEO Platform with Conductor

Wed, 10 Jun 2026 12:00:31 EST

Through a partnership with Conductor, Optimizely adds AI search visibility and optimization to its AEO offering.

Adobe Releases CX Enterprise Coworker

Wed, 10 Jun 2026 12:00:29 EST

Adobe CX Enterprise Coworker is an agentic AI suite for customer experience orchestration.

Sprinklr Introduces LLM Insights

Wed, 10 Jun 2026 12:00:26 EST

Sprinklr LLM Insights helps companies measure, benchmark, and influence brand visibility, sentiment, and recommendations across AI search.

NIQ Adds AI-Powered Capabilities at C360

Wed, 10 Jun 2026 12:00:11 EST

NIQ's new capabilities help organizations operationalize trusted market intelligence across AI environments and workflows.

LiveRamp Integrates with OpenAI

Wed, 10 Jun 2026 12:00:09 EST

LiveRamp integration brings performance optimization and measurement for marketers in ChatGPT.

CallRail Integrates with ChatGPT Ads

Wed, 10 Jun 2026 12:00:08 EST

integration enables marketers to measure and optimize ChatGPT ads performance alongside Google, Meta, and Microsoft campaigns.

Awareness and Conversion Account for 62.6% of Total Media Spend, Gartner Finds

Tue, 09 Jun 2026 01:31:55 EST

Analysts highlight the strategic implications of AI-driven shifts toward digital, acquisition, and human capability during Gartner Marketing Symposium/Xpo.

Highspot MCP Server Now Available in the OpenAI ChatGPT App Store

Tue, 09 Jun 2026 12:00:57 EST

Highspot expands its agentic ecosystem with OpenAI integration, enabling sales teams to assess deal health and take action directly from ChatGPT.

BluIP and NiCE Deliver Unified UCaaS + CCaaS Solution

Tue, 09 Jun 2026 12:00:21 EST

Integrated cloud PBX and contact center platform extends AI, analytics, and operational intelligence across the organization. (Featured on SmartCustomerService.com.)

Coevera Introduces 6.2 Release

Tue, 09 Jun 2026 12:00:09 EST

Coevera's 6.2 update strengthens Coevera's AI-native CRM with relationship charts, smarter data management, and embedded sales enablement.

Salesforce to Run Fan Engagement and Tournament Operations at FIFA World Cup

Mon, 08 Jun 2026 02:49:49 EST

Salesforce's partnership with FIFA brings the Agentforce 360 portfolio, including Slack, to the World Cup for workforce operations, host city collaboration, and fan engagement.

ZoomInfo Integrates with Claude

Mon, 08 Jun 2026 12:00:26 EST

ZoomInfo has made its verified GTM intelligence available inside Claude through GTM.AI.

Amplify Expands Integration with Wealthbox CRM

Fri, 05 Jun 2026 12:00:57 EST

New integration allows Wealthbox client data to flow from onboarding through multi-custodial account opening, investment management, and reporting within the Amplify platform.

Messagepoint Launches MARCIEAssist

Fri, 05 Jun 2026 12:00:55 EST

Messagepoint's MARCIEAssist is an agentic AI tool to automate customer communications management.

Aircall Acquires Piper AI

Thu, 04 Jun 2026 12:00:50 EST

Acquisition extends Aircall from customer communications into multichannel agentic revenue execution, automating follow-ups with prospects, CRM updates, deal scoring, and next steps after every customer interaction.

Sweep Launches Cross-Platform Agent That Reasons Across Salesforce, Snowflake, and Data 360

Thu, 04 Jun 2026 12:00:24 EST

Sweep's new release provides a single agentic layer for the entire delivery lifecycle, across connected systems.

InMobi Advertising Partners with Scope3

Thu, 04 Jun 2026 12:00:23 EST

InMobi partners with Scope3 to bring Glance's 300 million first-party users and InMobi's nearly 2 billion mobile users to AI-powered buying agents through a single connection.

Salesforce to Acquire Contentful

Wed, 03 Jun 2026 11:52:24 EST

Salesforce will integrate Contentful into its Customer 360 platform.

Salesforce Launches AI Marketing Agents

Wed, 03 Jun 2026 11:41:02 EST

Salesforce's new marketing AI agents build pipeline, create content, and run campaigns.

Eltropy Expands Voice Authentication Ecosystem with Illuma, IDgo, and Pindrop

Wed, 03 Jun 2026 12:00:46 EST

Eltropy is expanded its partnership ecosystem to expand voice authentication across consumer interactions for credit unions and community banks. (Featured on SpeechTechMag.com.)

Liferay Introduces Liferay AI Hub?

Wed, 03 Jun 2026 12:00:44 EST

Liferay AI Hub?enables organizations to build, deploy, and govern AI agents at scale.

8x8 Launches 8x8 Pulse and 8x8 Resolve

Wed, 03 Jun 2026 12:00:36 EST

8x8 Pulse provides conversational intelligence, while 8x8 Resolve provides critical communication management.

Outreach Launches MCP Suite and Agentic Ecosystem Marketplace

Wed, 03 Jun 2026 12:00:34 EST

Outreach's new MCP Client and Agentic Ecosystem Marketplace, plus MCP Server let revenue agents act across any sales workflows.

MessageGears Expands Integrations with Five New Data Sources and Destinations

Wed, 03 Jun 2026 12:00:28 EST

MessageGears has introduced direct connections to TikTok, Google Drive, SingleStore, Microsoft Azure, and Bynder.

Whisp Adds Opt-In and Loyalty Capabilities

Wed, 03 Jun 2026 12:00:23 EST

Whisp has launched a customer opt-in activation platform, Perks Pass loyalty platform, and RCSync.

Vonage Launches Industry-Specific AI Agents for Healthcare, Financial Services, and Retail Contact Centers

Wed, 03 Jun 2026 12:00:19 EST

Vonage's strategic partnerships with Avaamo and Syndeo enable companies to deploy industry-specific AI agents for self-service and agent intelligence. (Featured on SmartCustomerService.com.)

Qlik Expands Partnership with Snowflake

Wed, 03 Jun 2026 12:00:18 EST

Qlik is helping Snowflake customers bring more data into Snowflake in real time, extend Snowflake and Snowflake Cortex AI workflows with governed enterprise context, and connect analytics to governed action.

Zendesk Support Assistant for Microsoft 365 Now Available on Microsoft AppSource

Wed, 03 Jun 2026 12:00:12 EST

Zendesk Support Assistant integrates Microsoft Agent 365 to support employees through AI-powered workflows inside Microsoft Teams, Outlook, Word, and more. (Featured on SmartCustomerService.com.)

Modulate Expands Velma with Voice-Native Real-Time Conversation Intelligence

Wed, 03 Jun 2026 12:00:04 EST

Modulate has released its flagship Velma model through its developer API. (Featured on SpeechTechMag.com.)

Broadvoice Launches GoEngage and AI Analyst

Wed, 03 Jun 2026 12:00:04 EST

Broadvoice GoEngage and AI Analyst bring voice AI and conversational insights to GoContact. (Featured on SmartCustomerService.com.)

NIQ Launches Product Intelligence

Wed, 03 Jun 2026 12:00:00 EST

NIQ Product Intelligence structures and enriches fragmented product data to help companies fuel AI discovery, recommendations, and agentic commerce.

Bloomreach Launches Loomi Marketing Agents

Tue, 02 Jun 2026 12:00:53 EST

Bloomreach's Loomi marketing agent creates marketing workflows from prompts.

ebankIT Partners with Daon for Identity Fraud Prevention

Tue, 02 Jun 2026 12:00:50 EST

The ebankIT-Daon embedded solution brings continuous identity assurance into the core of digital banking.

Tendfor Launches Version 3.20

Tue, 02 Jun 2026 12:00:50 EST

Tendfor 3.20 coordinates customer interactions in Microsoft Teams.

Kindsight Launches Kindsight Intelligence for?iWave

Tue, 02 Jun 2026 12:00:47 EST

Kindsight Intelligence for?iWave helps charities streamline prospect screening.

SymphonyAI Launches CINDE Retail Media Intelligence

Tue, 02 Jun 2026 12:00:32 EST

SymphonyAI's CINDE Retail Media Intelligence connects merchandising and retail media in a single closed-loop platform.

AskNicely Launches AI Agents to Automate Customer Insights and Reputation Management

Tue, 02 Jun 2026 12:00:29 EST

AskNicely's new always-on intelligence agents help service companies identify risks, automate customer responses, and act faster on feedback.

OpenAI Releases Plugin in Codex for Sales Professionals

Tue, 02 Jun 2026 12:00:03 EST

OpenAI has launched a sales plugin that lets reps use AI agents as part of the day-to-day work.

ZoomInfo Launches GTM.AI

Tue, 02 Jun 2026 12:00:00 EST

ZoomInfo's GTM.AI acts as a verified data foundation that grounds AI agents across the go-to-market ecosystem.