CRM Magazine Blog http://www.destinationcrmblog.com A blog from the editors of CRM magazine Thu, 17 May 2018 17:01:16 +0000 en-US hourly 1 https://wordpress.org/?v=5.1.3 Majority of Online Shoppers Are Multitasking, Study Finds http://www.destinationcrmblog.com/2018/05/17/majority-of-online-shoppers-are-multitasking-study-finds/ Thu, 17 May 2018 17:01:16 +0000 http://www.destinationcrmblog.com/?p=9803 B2B Buyers Prefer Suppliers with Robust E-Commerce and Customer Portal Capabilities, Study Finds http://www.destinationcrmblog.com/2018/05/10/b2b-buyers-prefer-suppliers-with-robust-e-commerce-and-customer-portal-capabilities-study-finds/ Thu, 10 May 2018 16:33:51 +0000 http://www.destinationcrmblog.com/?p=9800 Happy Get to Know Your Customers Day http://www.destinationcrmblog.com/2018/04/19/happy-get-to-know-your-customer-day/ Thu, 19 Apr 2018 17:07:19 +0000 http://www.destinationcrmblog.com/?p=9794 Customer Care, Easy Returns, and New Technologies Are Key to Customer Loyalty, Study Finds http://www.destinationcrmblog.com/2018/04/17/customer-care-easy-returns-and-new-technologies-are-key-to-customer-loyalty-study-finds/ Tue, 17 Apr 2018 16:44:36 +0000 http://www.destinationcrmblog.com/?p=9789 62 Percent of Companies Fail to Respond to Customer Service Requests, Study Finds http://www.destinationcrmblog.com/2018/03/15/62-percent-companies-fail-respond-customer-service-requests-study-finds/ http://www.destinationcrmblog.com/2018/03/15/62-percent-companies-fail-respond-customer-service-requests-study-finds/#comments Thu, 15 Mar 2018 21:17:29 +0000 http://www.destinationcrmblog.com/?p=9785 http://www.destinationcrmblog.com/2018/03/15/62-percent-companies-fail-respond-customer-service-requests-study-finds/feed/ 1 Consumers Appreciate Socially Conscious Brands, Study Finds http://www.destinationcrmblog.com/2018/02/21/consumers-appreciate-socially-conscious-brands-study-finds/ Wed, 21 Feb 2018 16:46:46 +0000 http://www.destinationcrmblog.com/?p=9782 Data Intelligence and Knowledge Inefficiencies Cost Organizations Millions, Study Finds http://www.destinationcrmblog.com/2018/02/01/data-intelligence-knowledge-inefficiencies-cost-organizations-millions-study-finds/ Thu, 01 Feb 2018 16:21:39 +0000 http://www.destinationcrmblog.com/?p=9778 There Is Room for Improvement in Customer Support for Home Devices, Study Finds http://www.destinationcrmblog.com/2018/01/16/room-improvement-customer-support-home-devices-study-finds/ Tue, 16 Jan 2018 16:09:27 +0000 http://www.destinationcrmblog.com/?p=9774 Marketers Struggling with Personalization, Study Finds http://www.destinationcrmblog.com/2018/01/09/marketers-struggling-personalization-study-finds/ Tue, 09 Jan 2018 17:31:22 +0000 http://www.destinationcrmblog.com/?p=9771 Consumers Interested in Purchasing Products Directly Through Their TVs, Study Finds http://www.destinationcrmblog.com/2018/01/04/consumers-interested-purchasing-products-directly-tvs-study-finds/ Thu, 04 Jan 2018 16:25:33 +0000 http://www.destinationcrmblog.com/?p=9768